Showing posts with label Kindness. Show all posts
Showing posts with label Kindness. Show all posts

Monday, April 2, 2012

The Three Honored Guests

Few points of etiquette exist aboard ship, but those that do are taken seriously. A breach of them by a well intentioned but unknowing visitor from shoreside would lead to a polite and friendly word to the wise. The same breach from someone associated with ships and the sea who should know better would be met with less friendly and possibly more vicious corrective action. On these matters merchant seamen are generally quite plainspoken and straightforward.

Three basic items of shipboard etiquette come to mind. First, no one is addressed as “Captain” except the man embarked in that capacity. Even if one or more of the mates holds a Master’s license, he is not addressed as “Captain,” even if he has sailed as such before. The same holds true among the engineers. Only the Chief Engineer is addressed as “Chief.” None of the other engineers, even if they hold the big license, is called “Chief.”

Second, the bridge and chartroom area of a ship is generally held as sacrosanct. No one who does not normally belong there enters without permission. Anyone else who may have business there requests permission to enter; he does not simply walk in unannounced. If, say, the steward or the purser came up to the bridge about some matter, he would poke his head through the door and ask the mate or the helmsman for “permission to come on the bridge.” This would be readily granted, of course, unless some critical situation necessitated that he wait. The asking is mostly a gesture of respect, and it is always appreciated.

Finally, there is a chair on the bridge for the Captain’s use, and he is the only one permitted to sit in it. Everyone else stands up. Some ships have a Captain’s chair on each bridge wing as well as on the bridge itself, but this is unusual. This chair is not a desk chair or a dining room chair, but a high-level cushioned seat, a throne of sorts, large enough to serve as a status symbol and high enough so that the Captain is at the same eye level that he would be at if he were standing. This way he can see clearly out the windows and be at the same height as the mate, pilot, and helmsman. It would not do if he had to look up at his subordinates.

The only exception to the rule that no one else occupies the Captain’s chair is the Captain’s wife when she visits the ship. I have seen this twice. Captain Aspiotis’ wife sat in her husband’s chair when she visited the Waccamaw in Napoli, Italy, and Captain Giaccardo’s wife did likewise on the Bartlett in Fort Lauderdale, Florida. Otherwise, no one, not even the president of the company that owns the ship, may ever sit in the Captain’s chair.

The tanker Waccamaw sailed in and out of Norfolk, Virginia, for several months in 1982 and 1983. She carried oil for the Navy; therefore, the Navy dictated the ship’s movements. In Norfolk, she often docked at the Naval Supply Center piers. Frequently, personnel from the Navy came aboard to conduct business involving supply, engineering, and petroleum issues. A few times, though, high-level administrative officers visited the Waccamaw. Two of them even went to sea with the ship. These were not pleasant occasions.

Captain B proudly strode up the gangway one morning in a pristine dress blue uniform that glittered with gold braid, brass buttons, and multicolored ribbons. Once on board, he was met by a disheveled gangway watchman who welcomed him in the customary manner: “Who are you, man?”

Taken aback by this greeting from a unlicensed seaman in his torn and dirty dungarees, his untucked and unbuttoned oil-stained shirt, his filthy blackened hands, his long, dirty, and tangled hair, and his several-days unshaven face with a tobacco-stained grin, Captain B stood speechless. Evidently, this was not what he had expected. The disdainful expression on his face with the nose up in the air clearly indicated that Captain B was disgusted. At this happy moment, I emerged from an adjacent passageway and met Captain B.

On seeing the mate of the watch, Captain B recovered his composure. Greeting me with undisguised wrath, he voiced his extreme displeasure at the situation and demanded to be escorted up to Captain Rigobello’s quarters. His complaints included the appearance of the gangway watch, the absence of an officer there to meet him, the insulting manner in which he was asked to show identification, and the complete lack of spit-and-polish that would be found aboard a military ship. As he spewed this venom, I noticed that his linguistic style was not as immaculate as his dress uniform. I had work to do, but I had interrupted it and come to the gangway for the sole purpose of bringing this gentleman up to Captain Rigobello’s office. I knew that once there, his attitude would change.

And up to a point, it did. In his firm but polite way, Captain Rigobello explained what life in the Merchant Marine was like to Captain B. In other words, once Captain B stepped aboard the Waccamaw, he wasn’t in the Navy anymore. This calmed him down considerably, but enough vestiges of his military haughtiness remained, and these did not go unnoticed by the crew.

Following the completion of some repairs in the engine room, the Waccamaw put to sea for a day to conduct tests of the equipment, and also to hold emergency drills for crew training. Captain B came along for the ride. Exactly what work he had to do was never made clear. Most of the time he seemed to be doing nothing. At least he changed out of his dress uniform and into a less conspicuous but still amply decorated set of khakis. Still, while his interactions with the Captain and the Chief Engineer became cordial, they remained considerably less so with everyone else.

Merchant crews do not take kindly toward military arrogance, pomposity, and rank consciousness. Many of the Waccamaw’s crewmen resented Captain B’s attitude and behavior toward them, and a lot of ill-tempered grumbling ensued. “Who does this guy think he is? What right does he have to come on here and give orders? He’s not the boss!! Why’s he telling us to call him ‘Captain?’ He ain’t the Captain!! He ain’t got no Master’s license!! Man, we oughtta kick him over the side!! Let him swim back to Norfolk!!”

Well, Captain B did not swim back to Norfolk. After the sea trials of the engineering equipment were finished, I went up to the bridge to take the watch at 4:00pm. The Waccamaw was by this time in the traffic lanes and heading back to the pilot station at the Chesapeake Bay entrance. As I came on the bridge, I found Captain Rigobello, the third mate, and the helmsman all inside doing their work—and Captain B ensconced in the Captain’s chair on the starboard bridge wing! He was alone, and the very picture of relaxation with his feet up on the wooden bridge rail.

“Excuse me,” I said quietly to Captain Rigobello, “but what is he doing in that chair?”

“He is doing us a big favor,” came the reply. “He is staying out of our way!”

I found this response surprising. Captain Rigobello went on to explain: “I know, he is a nuisance. And he does not belong in that chair. But it is a small point. It makes him feel important to sit there, and it keeps him out of the way. So he is happy because he feels like a big shot, and we are happy because we are left alone to do our work. And when we gat back to Norfolk, he will leave us, and we will never have to see him again. Until then, let us leave him where he is, and it will keep the peace.”

Words of wisdom from a man who had spent 25 years at sea. Compared to commanding a large tanker in busy traffic lanes, someone sitting in a chair was indeed a “small point,” and conceding the chair did in fact “keep the peace.” Captain B stayed very quietly out of everyone’s way as the Waccamaw returned to Norfolk. On arrival, he departed the ship without any hostilities. We never saw him again, but the memory of this ill mannered man has remained.

Captain B stands as an unwitting example of one “puffed up in the vain things of the world” (Alma 5:37), one of those who “lift themselves up in the pride of their hearts, unto the wearing of very fine apparel” (Morm. 8:35). His resplendent military uniform was as ridiculously out of place aboard a grimy civilian oil tanker as the gangway watchman’s dirty rags would have been at a Joint Chiefs of Staff meeting. His high handed arrogance—“the proud man’s contumely,”1 as Shakespeare artfully expressed it—endeared him to no one. Even his host, the Master of the vessel, wanted ultimately to get him out of the way. This he did graciously, returning good for evil by giving Captain B a front row seat as the Waccamaw returned to port.

On another occasion, Captain K joined the Waccamaw for an overnight jaunt from Norfolk. This time the ship would participate in the at sea refueling of several military vessels, and Captain K would observe. Not participate, though. Once again, it was very unclear what, if any, work he was there to do. Fortunately, I had little to do with him, although I heard several others of the crew complain viciously about him. My turn came early in the morning when the Waccamaw was at sea and preparing to rendezvous with the other vessels for the refueling.

As second mate, I stood the four to eight watch underway. Three unlicensed seamen were on duty with me. One steered the ship while the other two did chores on deck. About 6:00am, I was in the chartroom plotting the ship’s position on the navigational chart and calculating the distance and time to go to the rendezvous point. Additionally, as the mate of the watch, I had to monitor the traffic and make course and speed changes as needed. As I was thus engaged at the chart table, the door from the passageway opened and Captain K entered the chartroom. I turned and looked, and was startled speechless by what appeared before me.

Uninvited and without requesting permission, Captain K walked into the chartroom as if he owned the place and strode silently across to the coffee table. He was dressed in spit-shined black shoes, black socks, and a knee-length dark blue bathrobe. As he reached for the coffee pot, I could only stare and think, this guy must be joking! He picked up the coffee pot and a cup. On discovering that the pot was empty and that there was no coffee anywhere, he finally he turned to me and spoke. He acknowledged my presence not with a cheerful greeting but by emitting a crude stream of invective concerning the “failure of the watch to make the coffee.” Slamming the empty pot back down with a bang, Captain K stormed out of the chartroom and stomped down the passageway.

This episode lasted less than a minute, but it left a lasting impression. Focused as I was on my work, Captain K’s unwarranted intrusion and subsequent temper tantrum caught me completely by surprise. With more important matters on my mind, though, I went about my business not quite believing what I had just seen and heard.

On the bridge, the helmsman had heard it all, even if he had not actually seen it, and he felt no reluctance in speaking his mind on the incident. “What’s up wit dat guy, mate? He tink we be here to wait on him? Don’t he know we all got work to do? Dis ain’t no luxury liner! He be on da wrong ship if he wanna be waited on!”

I agreed with him, and so did the boss. In a quiet moment a little while later, Captain Rigobello mentioned to me that Captain K had complained to him about the “failure of the watch to make the coffee.” In response, he explained to our guest that of the four men on the deck watch, one was the second mate, who was in charge, only two were on the bridge, and all four had work to do and were busy doing it. They simply had no time to make coffee for someone else, and it wasn’t their job anyway. Furthermore, he continued, as a point of protocol, the man at the helm did not drink coffee while he was steering the ship, and the second mate was simply not a coffee drinker at all. So there was absolutely no reason for there to be any coffee in the chartroom at that hour. If Captain K wanted a cup of coffee, he could get one aft in the chow hall. Looking out at the sea, Captain Rigobello shook his head, heaved a sigh, and asked quietly, “What next?”

The Waccamaw successfully carried out her part in the underway refueling exercise and returned to Norfolk with no additional trouble. At the pier, Captain K, like Captain B before him, left the ship peacefully. Also like Captain B, we never saw Captain K again, but the memory of his trespass and temper tantrum has remained.

The Apostle Paul wrote, “he is proud, knowing nothing” (1 Tim. 6:4). Captain K certainly knew nothing about the duties of the deck watch aboard a merchant ship and it showed. Proudly expecting busy crewmen to cater to his whims and then complaining when they could not, he proved that “whosoever shall exalt himself shall be abased” (Matt. 23:12), although Captain Rigobello would handle the abasing in a tactful way. Less politely, someone might have told him that “small things make base men proud.”2 A pot of coffee seemed pretty small compared to the safe navigation of the ship.

Then there was Captain Dietz. He was also a Navy man, but that’s where the resemblance ended. Captain Dietz held an important administrative post at the Norfolk Naval Base, and he had extensive experience with the ships of our fleet. He understood the differences between the Navy and the Merchant Marine, and he maintained a high level of respect for the merchant crews and the work they did. He visited the ships periodically for meetings with the Captains and Chief Engineers, and one morning in Norfolk he came aboard the Waccamaw.

Captain Dietz’ official business lay almost entirely in meetings with Captain Rigobello, and to a lesser extent with the Chief Engineer. But as a seaman, he was interested in the whole ship and the crew who manned her, not just in the paperwork part of the job. An upbeat and cheerful man by nature, he roamed about the ship looking things over and stopping to chat with everyone on board. He had a bright smile, a warm handshake, and a friendly greeting for everyone in the crew, regardless of their rank or the condition of their clothing. In this way, Captain Dietz made friends wherever he went on the Waccamaw. Everyone liked him.

At lunchtime, Captain Rigobello and Captain Dietz came into the chow hall together. Several other officers including myself were already present and eating. A group of us regularly sat at a long table with assigned seats. The Captain and Chief Engineer always occupied the seats at the head and foot of the table; the chief mate, second mate, cargo mate, and first assistant engineer occupied the remaining seats. Today there were one or two vacancies, though.

Captain Rigobello led the way with Captain Dietz behind him. When they reached the table, Captain Rigobello motioned for Captain Dietz to sit in the chair at the head of the table, and then he started to take the empty chief mate’s chair for himself. Captain Dietz immediately realized what his host was doing and protested, “Oh, no. I can’t take your place here. You’re the Captain, not me. I can sit in another seat.”

Captain Rigobello insisted, “But you are our guest today, so you take the best seat. I’ll sit here next to you”

Captain Dietz replied, “But it’s still your ship, so you should sit here. I can take the other seat.”

Captain Rigobello responded, “This is a special occasion. You are not with us every day, so you sit there. I’ll be all right here.”

And then he sat down, leaving Captain Dietz with no option but to take the seat at the head of the table. He did this under protest, though: “You are too kind to me, but thank you all the same.”

An exceptionally enjoyable luncheon followed. Captain Dietz engaged all the mates and engineers in conversation and shared jokes and sea stories. While these pleasantries were going on, I thought of the chair debate between the two Captains and was reminded of the scriptural injunction to take the lowest place: “But when thou art bidden, go and sit down in the lowest room; that when he that bade thee cometh, he may say unto thee, Friend, go up higher” (Luke 13:10). A gracious and humble guest, Captain Dietz did indeed seek the lower place, and Captain Rigobello, a gracious and humble host, called him up higher. In this way both men showed respect for the other’s professional standing.

For that matter, Captain Dietz showed respect for everyone aboard the Waccamaw. Throughout his visit to the ship he spoke politely and courteously with all on board, both licensed and unlicensed. He treated them as his equals. When the messman in the dining room brought his lunch, Captain Dietz looked up at him, smiled broadly, and thanked him warmly. A simple courtesy, but one that revealed a true officer and gentleman.

An old proverb holds that comparisons can be odious; still, we cannot help but make them. Unlike his predecessors, Captain Dietz did not show up flamboyantly overdressed, did not spew a stream of invective about the condition of the gangway watch, did not barge uninvited and in his bathrobe into the chartroom, did not throw a hissy fit over something as trivial as an empty coffee pot, and did not so alienate the crew that he had to put into a corner to keep him out of the way. Arrogance was simply not his style; civility was. He had no delusions of superior importance; he viewed everyone, regardless of rank, as important. All three visitors’ behavior and attitude and the resultant feelings which the crew held toward them proved the point that “whosoever shall exalt himself shall be abased; and he that shall humble himself shall be exalted” (Matt. 23: 12).

The Waccamaw’s crew appreciated the professional respect, courtesy, and friendliness which Captain Dietz displayed toward them. No one complained about calling him “Captain,” even though he did not hold a Master’s license and was not the Captain of a merchant ship. It was simply recognized as his military title, and that was all. By extending the hospitality of the ship and the honor of the best seat in the dining room to him, Captain Rigobello led the mates and engineers in exalting Captain Dietz to the level of a Master in the Merchant Marine, a very high honor indeed from a group of merchant seamen.


1 William Shakespeare, Hamlet, III:i:71.
2 William Shakespeare, King Henry VI, Part 2, IV:i:106

Friday, April 8, 2011

Red Carpet Treatment

The cable ship Furman had been moored in Newington, New Hampshire, for a considerable time before I reported aboard.  Local jokesters asserted that she was “welded to the pier.”  Several miles upstream from downtown Portsmouth, the cable pier to which the ship was moored sat at the end of a dirt road, hidden by the Simplex Wire and Cable Company building that supplied it.  The only activity besides shipping was provided by a short branch line of the Boston and Maine Railroad that carried raw materials to the cable factory and a few other industries.  Otherwise, the Furman rested quietly in a secluded location.

There was very little work to be done aboard the Furman.  A few deck seamen tended to general maintenance, and a small engine room crew took care of the mechanical side of things.  The actual loading of the cable into the cargo holds, however, was done by employees of the cable company.  This was a slow process, and one that was interrupted often.  Occasionally, the operation was suspended for several days at a time when another cable ship with a higher operational priority needed to use the pier.  When this happened, the Furman was either moored to the offshore side of the ship using the pier, or sent downstream to berth temporarily at the Portsmouth Naval Shipyard in Kittery, Maine.  This inactivity made the Furman ideal for use as a hospital ship.

Most of the men assigned to the Furman during the months that she sat in Newington lived in the region.  For them, it was an easy commute to a stationary job, and their families were glad to have them home from the sea for an extended time.  A few of the fellows came from other parts of the country.  With little interest in the Portsmouth area, they did their duty and then rotated out.  Then there were those of us who were recovering from serious illnesses.

Nick the Greek was the Captain of this ship that never sailed.  He had undergone cancer surgery prior to taking command of the Furman, and periodically during this assignment he would travel to the Sloan Kettering Cancer Center in New York for chemotherapy.  He had family in both Athens and New York, so he was well attended to during his treatments.  Commander Whit Whitten was the second mate.  He had undergone open heart surgery and was in very delicate condition.  Unable to do anything strenuous, he was assigned to the Furman for a period of general rest and relaxation.   Then there was me, by far the youngest of the three patients.  I had undergone cancer surgery and completed radiation treatments, but still needed to be examined at frequent intervals.  Since the Furman was tied to a pier only 50 miles from home, she was the perfect assignment for me.

Like the others who lived in the area, I commuted daily—or nightly, depending on my shift—between the Furman and our house in Nashua.  As the ship sat about mid-way between our house and my in-laws’ house in Sanford, Maine, Miss Patty also had occasion to come aboard many times.

Miss Patty knew very well the not unkind but nonetheless gruff manners of merchant seamen.  As one example, several years earlier, when I had escorted her up the gangway of the Waccamaw in the drydock in Norfolk, she had a witnessed a new crewman on duty challenge me with a belligerent “Who are you?  What do you want here?”  When I stated simply, “I’m the second mate, and this is my wife,” he replied with a much less bellicose but still gruff, “Oh, okay.”  So Miss Patty knew what seamen were like, and she expected the crew of the Furman to be just as much a group of roughnecks as the crew of any other ship in our fleet.

This expectation was accurate.  The Furman’s crew could carry on in the same crude and course manner as every other crew, but the presence of a beautiful young lady as a regular visitor to the ship had a mollifying effect on their customary behavior.  When Miss Patty came up the gangway, the seaman on watch always greeted her with the utmost courtesy and respect and with his cleanest language.  She was always addressed as “Mrs. Ogden;” she always had doors held open for her; and in the lounge she was always offered something to eat or drink as a gesture of hospitality.  Were it not for the general shabbiness of the surroundings, she could easily have felt that she’d walked into a high class hotel.

When Captain Nick went away on vacation for month, his place was taken by Captain Freiburg, who brought his wife with him.  They rented a house ashore for this interval, but Mrs. Freiburg, like Mrs. Ogden, became a regular visitor to the ship.  She, too, was greeted and treated with great courtesy and respect by the crew.  An Englishwoman from an affluent background who had been around ships most of her life, Mrs. Freiburg was not at all surprised by this and knew exactly how to conduct herself.  Mrs. Ogden, on the other hand, came from more modest circumstances and expressed bewilderment at the red carpet treatment that was being lavished upon her.  Not that she disliked it, however; it was just a new experience for her.

One day Miss Patty asked me about this.  “Why are these guys so polite to me all the time?  Why do they go to such lengths to be so nice to me?  What did I do to deserve all this wonderful treatment?”

I assured her that I had not put them up to it, and explaining about Mrs. Freiburg, I added that she was not alone.  The simple fact of the matter was that Miss Patty received this red carpet treatment because she was an officer’s wife.  Beyond that, however, Miss Patty was consistently courteous and friendly toward all the crewmen with whom she came in contact, and they had a natural inclination to return the favor.  Furthermore, the crewmen came to genuinely like her above and beyond her social position as an officer’s wife because of the way she treated them.  Most of the women who came near a ship were of two extremes, either selling their services to the seamen or looking down their noses at them.  Miss Patty’s friendly attitude and her treatment of everyone as her equal regardless of rank endeared her to the Furman’s crew.

Miss Patty had not been conscious of her part in this, however.  She had always gotten along well with people in general; it just came naturally to her.  But the explanation made sense.  In the secular world, rank consciousness is a way of life.  In the Gospel, however, this is different.

The Lord stated twice in the Doctrine and Covenants, “I am no respecter of persons” (D&C 1:35 & 38:16).  Long before these revelations were recorded, the author of Job had Elihu describe the Lord as “him that accepteth not the persons of princes, nor regardeth the rich more than the poor” because “they all are the work of his hands” (Job 34:19).  In a world that has always regarded the rich more than the poor, the famous more than the unknown, and the highly placed more than the lower ranking, this idea stands out as radical.  Throughout history, humans have always managed to organize themselves into a class system of one kind or another.  Even in a country like the United States, where equality among all people has long stood as one of the founding principles of the nation, there have always been class divisions.  Whether based on race, religion, ethnicity, education, or wealth, these divisions among people really should not exist.  Yet they persist.

In the New Testament, the Lord took his point one step further.  Accepting that class distinctions and social rankings did exist, he asserted on the subjects of kindness and charity, “Inasmuch as ye have done it unto one of the least of these my brethren, ye have done it unto me” (Matt. 25:40).  The logic of this is beautiful.  The Lord, the highest ranking of all, equated himself with the lowest ranking on the human social scale.  He created all people, including those at the bottom of the social strata, and made the highly placed out of the same dust of the Earth as the lowly placed.  It stands to reason, then, that all people are equal in his sight.  Class distinctions thus remain a human invention, not a divine design.

Taking this reasoning yet another step, the Lord asserted, “whosoever will be great among you, let him be your minister; And whosoever will be chief among you, let him be your servant” (Matt. 20:26-27).  If his initial point was radical, this further elucidation must be extremist, for this overturns the human hierarchy completely.  Only by this reasoning could Mother Teresa have said of the “poorest of the poor,” “it is by serving them that we serve Christ.”1  No one could reasonably claim that Mother Teresa was anything less than a great woman, and yet she was willingly the servant of the Lord’s brethren in the lowest socio-economic level.

While the “poorest of the poor” did not make up the crew of the Furman, or for that matter, the crews of any our ships, the point remains valid.  The crewmen of all our ships came from all levels of society, of course, but it often seemed that the origins of the majority of them lay in the lower end of the scale.  The hierarchical organization of shipboard personnel reflected this already existing stratification.  Admittedly, one could improve his position in the Merchant Marine, but not everyone chose to do so or even was competent to do so.  This did not make those who achieved a higher position better people than those who did not, however, nor did it make those who remained in the lower ranking positions less deserving of common courtesy and decent treatment than those who moved up in the hierarchy.  In the eyes of God, then, the Captain and Chief Engineer remained the equals of the ordinary seamen and wipers.  The eyes of the secular world, however, saw all these positions differently; hence the preferential treatment for the visiting wives.

One of my favorite examples of the egalitarianism wrought by the Gospel centers on two brethren in our ward.  At first glance, they could not be more different from each other.  One of them has a doctorate in physics, speaks three languages fluently, and holds a high paying managerial position.  The other had no educational opportunities beyond the elementary grades, struggles to speak articulate English, and has earned an extremely modest living through farming, janitorial work, and truck driving.  The secular world would pigeonhole these brethren according to its class system, revering the one while disregarding the other, and ask rhetorically, “What could they possibly have in common?”

The Church would answer in all seriousness that they have the most important things in the world in common.  Both hold the Melchizedek Priesthood, serve faithfully in Church callings, and have steadfast testimonies of the Gospel of Jesus Christ.  Both are family men with high moral standards, have raised righteous children from infancy to adulthood, and have participated in all the ordinances of the temple for themselves and their families.  Both participate regularly in Sunday School lessons and High Priest Group lessons.  The one always speaks with great knowledge and beautiful eloquence on any Church subject; the other speaks willingly but haltingly, making every effort to understand and to be understood.  Both are modest and humble men, equals in their belief in God and their sincerity of purpose.  They share a mutual respect for each other, always greet each other warmly and courteously, and never display even the faintest trace of class consciousness.

The one brother always treated the other, and for that matter, everyone else with whom he came in contact, as his equals.  In much the same way, Miss Patty had treated the crew of the Furman as her equals.  In both cases, this treatment was well received and reciprocated, and a genuine affection and respect grew out of it.  How vastly different is this approach to one’s neighbor from the secular way!  History shows us numerous examples of class distinctions, when taken to extremes, leading to violent national revolutions.  The Gospel shows us what the opposite can do.  We can make the world a better place not by cataloging people along socio-economic lines, but by the simple application of the golden rule: “And as ye would that men should do to you, do ye also to them likewise” (Luke 6:31).


1 Daphne Rae, Love Until it Hurts, London: Hodder and Stoughton, 1981, p. 9.